Our Policies

Customer Satisfaction Policy

Our first priority is customer satisfaction. We constantly strive to give you quick, easy, stress-free shopping that respects your precious time. It is our mission to achieve the best shopping experience for you and satisfy all customers with our excellent Salon, Spa and Med Spa  products. To that end, we will do everything that we can to ensure that you are happy with your purchase. Typically this customer satisfaction happens naturally, since we sell great products, offer outstanding prices, ship orders promptly and respond to questions quickly. This policy is your assurance and our commitment that if any issue comes up, we will do our best to resolve it to your satisfaction.

Privacy and Security Policy

We realize that making purchases on any Web site requires trust on your part. We value your trust highly and pledge to you, our customer, that we are committed to ensuring the privacy of your personal information and will use any information you give to us in a responsible manner. You are very important to us and we are dedicated to providing you with a safe and secure online experience. We respect your privacy. Your data will not be given or sold to any third party. Your online orders are transmitted to us using secure technology and processed on our secure Web site. In addition, we do not store your credit card information online, so there is never a chance of thieves ever getting to your sensitive financial information. We are serious about data safety and privacy.

In order to prevent fraudulent activities, for any order over $300.00 from first time customers, we may contact you to verify the transaction with your bank or credit card company by confirming your payment information.

Payment Policy

We accept VISA, MasterCard, American Express, Discover, money orders, paypal and personal checks. (For personal checks, please add 7 days of extra processing time for the check to clear, especially if out-of-state.)

Guarantee Policy

For most products, we provide a limited one-year guarantee against any defects in manufacturer's materials and workmanship. Due to the fact each manufacturer provides their own Guarantee Policy, there are certain instances where the Guarantee may be shorter or longer than one year. If a defect should arise during the guarantee period, contact us immediately, and we will arrange for repair or replacement of the item. Please keep in mind that customers are responsible for the shipping cost to and from our Repair Center on all items in need of repair.

Refund Policy

Our items are all sourced carefully from the top manufacturers. Therefor, we Guarantee they work as properly as they claim to. There are no Refunds as these products are used on your face and body and we simply can not take a chance that a Returned item would be Safe for the next customer to use. Your Safety is our #1 Concern!

Shipping Policy

We ship out the same or the next day after payment has been received. More detailed information about shipping is available on our Shipping Info page.

Legal Notices and Disclaimers

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL QUALITY BEAUTY SUPPLY OR ANY AFFILIATE OF QUALITY BEAUTY SUPPLY BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF QUALITY BEAUTY SUPPLY IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Questions

If you have any questions, please do not hesitate to contact us at 847-299-3388 or by email qualitybeauty@aol.com